Frequently Asked Questions

When do you check for new website orders?”

  • “How often do you review online orders?”

  • “When will my order be reviewed?”

  • “Do you check orders daily?”

We check our website for orders every other Sunday.

Orders placed before Sunday will be reviewed during our next check

Most common question customers ask you about: Klassic candles?

Customers often inquire about our Klasiq Candles vessels and how we pick them.

Looking for the perfect classic/vintage vessel is the best part, as we search our community stores, estate sales and Antique stores to find the perfect vessel. We clean it, inspect it thoroughly with the most care and test for heating levels Please follow the candle care instructions to ensure safe use. 

 Burning instructions or safety tips customers should know about?

Yes, absolutely! Before lighting, always check your wick and trim the cotton wick to 1/4 inch with a wick trimmer. For the first time burn, let it burn for 3-4 hours until the pool of wax reaches the edge of the vessel to avoid tunneling. Do not burn for more than 4 hours at a time. Burn your candle on an even, draft-free surface. Stop use when the candle burns down to less than ½ inch.

Return or exchange policy?

Please email us for return and exchange options.

noiressentials21.gmail.com

Keep Away from Children and Pets

For a safe environment, keep candles out of the reach of children and pets. Place candles on stable surfaces and use candle holders to prevent accidental spills or tipping over. Supervise the burning process and extinguish candles before leaving the room.

When burning candles, it's crucial to keep safety in mind. Avoid placing lit candles near drafts, ceiling fans, or any air currents that can cause uneven burning and potential accidents. Always trim the wick to ¼” before every burn to prevent excessive flickering and smoky residue. Never burn a candle for more than four hours, and don’t burn it if you may fall asleep

What makes your candles special compared to others on the market?

Our candles are carefully catered and tailor-made to meet your unique preferences. Althought we are not going to please the masses, just know that our candles are made with love and precession